Appointment Policy

In order to schedule an appointment, please contact our front desk via phone at (330)649-4203. Our administrative team evaluates the amount of time that each patient needs for their treatments and/or consultations. Arriving late will deprive you of valuable treatment time. 

To avoid delaying the next client, your treatment will end on time and you will be responsible for the full treatment cost. While we will make every effort to perform your entire treatment in the remaining scheduled time, we reserve the right to reschedule your appointment if we feel there is not enough time to give you quality treatment and not keep other clients waiting.

Arriving more than 10 minutes late may result in cancellation of your appointment and a cancellation fee (see cancellation policy for details). We encourage you to schedule at least two weeks in advance or at the end of an appointment to reserve the most convenient time for your schedule. 

CANCELLATION
&
NO-SHOW POLICY

In order to best serve our patients as well as compensate our staff for their time, we require 24-hour notice for any appointment changes or cancellations. All cancellations with less than 24-hour notice are subject to a $50 rescheduling deposit and/or deposit forfeit. In the event that a patient has a history of 2+ no-shows or cancellations, patient may be subject to pay full service price to schedule per management’s discretion.

New and current patients are subject to an appointment retainer fee. This fee is used to reserve your appointment on our schedule and will be used towards your scheduled service with us. In the event that you do not go forward with treatment with us, your deposit will remain on your account to use towards a future service or product at The Spa at Atrium

If you are contraindicated, feel strongly against pursuing any treatment at The Spa at Atrium, or your provider chooses not to pursue treatment, refunds are available.

Retainer fees start at $50.00 and are subject to change. This payment will be applied to your service and/or products at your appointment. Appointment deposits are subject to change per management's discretion and appointment time. In the event that a patient has a history of two or more no-shows or cancellations, patient may be subject to pay full service price to schedule per management’s discretion.

By scheduling an appointment, you are agreeing to our cancellation policy. Patients arriving more than 10 minutes late may result in a shortened appointment or a cancellation if there is not enough time to complete the procedure. 

We do not accept CareCredit for appointment deposits.

Late Policy

We understand that life gets crazy and things come up. However, if you are running more than 10 minutes late according to our clock, the appointment may have to be rescheduled as per our discretion. We will do our very best to get you in as soon as we can, but we reserve the right to reschedule late appointments, as we respect our providers and other patients’ time as much as we respect yours.

No-show & Cancellation Policy may be applied.